Airport Passenger Services Specialist

Menzies Aviation; Romulus (MI); On-site; USD 26,000 - 36,000; Full time

Job summary

Menzies Aviation is hiring for a customer service focused role at the airport. You will greet passengers, assist with ticketing and boarding processes, and provide flight information and directions to gates and destinations.

The position requires clear communication, physical ability to stand and move throughout shifts, and the ability to handle baggage and equipment as needed. Equal opportunity employer with federal rights notice provided.

Qualifications

• High School diploma or equivalent.
• Computer experience necessary.
• Previous customer service experience preferred.
• Must be 18 years of age or older.
• Must have a working telephone number for contact.
• Must have reliable telephone and transportation.

Responsibilities

• Greet passengers, clients and airline personnel in a courteous and professional manner.
• Read and understand letters and numbers to pre-screen passenger tickets and determine city destinations and gate locations.
• Provide general information to passengers and give directions and flight information.
• Provide special services such as courtesy chairs and bag carts as required.
• Direct large pieces of luggage and oversize items to the baggage handling system.

Skills

Customer service

Clear communication

Multitasking

Education

High School diploma

Tools

Computer experience

Job description

Menzies Aviation is hiring for a customer service focused role at the airport. You will greet passengers, assist with ticketing and boarding processes, and provide flight information and directions to gates and destinations.

The position requires clear communication, physical ability to stand and move throughout shifts, and the ability to handle baggage and equipment as needed. Equal opportunity employer with federal rights notice provided.