Airline Passenger Concierge

ABM industries; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

ABM Industries is seeking a reliable Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for travelers who require wheelchair assistance. This customer-service driven role emphasizes safety, empathy, and efficiency while assisting passengers across airport or client sites.

No diploma or prior experience is required and on-the-job training is provided.

Qualifications

• Must be 18 years of age or older.
• No high school diploma, GED or college degree required.
• No experience required and on-the job training provided.
• One (1) year of customer service experience preferred.

Responsibilities

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate agents, if necessary
• Complete thorough Incident Reports

Skills

Customer service

Interpersonal skills

Education

No high school diploma required

Job description

ABM Industries is seeking a reliable Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for travelers who require wheelchair assistance. This customer-service driven role emphasizes safety, empathy, and efficiency while assisting passengers across airport or client sites.

No diploma or prior experience is required and on-the-job training is provided.