Airport Passenger Experience Supervisor

unitedgroundexpressexternal; Illinois; In loco; USD 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight privileges

Discount program for flights

Medical plan options

401(k)

Paid training

Parking or transportation assistance

Descrizione del lavoro

United Ground Express at Chicago O’Hare International Airport is seeking a Supervisor, Passenger Assistance to lead the station team in delivering excellent customer service and ensuring safety, quality, and regulatory compliance. You will oversee wheelchair services, baggage assistance, security duties, queue support and related duties.

The role requires a high school diploma, strong English communication, and the ability to manage schedules, training, and staffing while adapting to high-volume

Competenze

• Minimum of a high school diploma, GED or equivalent.
• Ability to understand and communicate verbal and written instructions in English.
• Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation.
• Must possess strong verbal and written communication skills.
• Intermediate experience with MS Office Applications.
• Must be 18 years of age or older.
• Must be legally authorized to work in the United States.
• Must pass pre-employment screenings.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must complete all training and maintain certification through employment.
• Must possess and maintain a valid US state driver's license.

Mansioni

• Establishing shift assignments for both full-time and part-time employees.
• Set a positive example for the station team members to ensure excellent customer service.
• Maintain a positive work environment, strong employee relations and collaborative relationships.
• Solicit customer feedback to understand customer needs and opportunities to improve their travel experience.
• Demonstrate a calm demeanor during periods of high volume or irregular operations.
• Provide coaching and direction to the station team to achieve or exceed performance and quality standards.
• Schedule, monitor and maintain agents to ensure proper staffing levels while delivering a superior level of customer service.
• Ensure all agents are properly trained and understand their assigned duties.
• Ensure any injuries, incidents, accidents, and/or customer service issues are properly documented and processed.

Conoscenze

Verbal & written English

Attention to detail

Multitasking

MS Office

Communication skills

Formazione

High school diploma / GED

Strumenti

MS Office

Descrizione del lavoro

United Ground Express at Chicago O’Hare International Airport is seeking a Supervisor, Passenger Assistance to lead the station team in delivering excellent customer service and ensuring safety, quality, and regulatory compliance. You will oversee wheelchair services, baggage assistance, security duties, queue support and related duties.

The role requires a high school diploma, strong English communication, and the ability to manage schedules, training, and staffing while adapting to high-volume