Airport Passenger Experience Leader

Unifi Aviation LLC; Moline (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Full-time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k for all employees

Discounts and wellness programs

Job summary

Unifi Aviation LLC in Moline, IL is seeking a Team Lead to manage passenger services, ticketing, check-in, boarding, and baggage support while delivering a friendly, safe passenger experience.

As a supervisor, you will oversee agents, assist unaccompanied minors and VIPs, and coordinate with ramp staff to ensure accessibility. A high school diploma and industry credentials are required; rotating shifts apply.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required per airport/state/customs requirements.
• One year of relevant aviation/ground handling experience preferred.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with a friendly welcome through arrivals and check-in, including support for passengers with special needs.
• Handle ticketing and check-in using a computerized system, including boarding and baggage service.
• Direct passengers through Customs, Immigration, and Quarantine.
• Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available.
• Monitor and enforce safe working conditions and company safety policies.
• Report safety and security incidents promptly.

Skills

Team leadership

Customer service

Education

High School diploma

GED

Job description

Unifi Aviation LLC in Moline, IL is seeking a Team Lead to manage passenger services, ticketing, check-in, boarding, and baggage support while delivering a friendly, safe passenger experience.

As a supervisor, you will oversee agents, assist unaccompanied minors and VIPs, and coordinate with ramp staff to ensure accessibility. A high school diploma and industry credentials are required; rotating shifts apply.