Airport Operations Supervisor: Customer Service Leader

United Airlines; Chicago (IL); In loco; USD 80.000 - 98.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight privileges

Medical, dental, vision benefits

401(k) and paid holidays

Descrizione del lavoro

United Airlines is seeking a Supervisor to lead front-line airport operations teams, delivering consistent service and ensuring on-time, high-quality product delivery. You will coach, communicate, and implement standard work across shifts to uphold safety and company standards.

You will review performance metrics, participate in safety and process improvement initiatives, and collaborate with partners to align service delivery with organizational goals.

Competenze

• High school diploma or equivalent.
• 2+ years’ experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program.
• Experience leading teams and delivering customer service.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability in conflict resolution, decision-making, and team leadership.
• Proficient in IT systems and job-relevant software.
• Demonstrated strengths in business acumen, continuous improvement, and customer focus.
• Strong sense of accountability, teamwork, motivation, and safety orientation.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Mansioni

• Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products; conduct briefings, set clear expectations, and maintain strong team communications across shifts.
• Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability.
• Participate in peer, safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.
• Serve as a subject matter expert on service delivery, company procedures, and union guidelines; provide technical guidance as needed.
• Partner with Business Partners to support shared goals and ensure consistent service delivery.
• Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications (e.g., email, voicemail follow-up).

Conoscenze

Team leadership

Customer service

Conflict resolution

Communication

Problem solving

Safety orientation

IT systems proficiency

Formazione

High school diploma

Bachelor's degree (preferred)

Strumenti

Job-relevant software

Descrizione del lavoro

United Airlines is seeking a Supervisor to lead front-line airport operations teams, delivering consistent service and ensuring on-time, high-quality product delivery. You will coach, communicate, and implement standard work across shifts to uphold safety and company standards.

You will review performance metrics, participate in safety and process improvement initiatives, and collaborate with partners to align service delivery with organizational goals.