Ground Handling Agent - SF

Butek Landline; San Francisco (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Company-paid benefits up to $10k/yr

PTO 10 days

Flight perks (Air Canada)

401(k) retirement plan

Medical/dental/vision

Disability insurance

Life insurance

Pet insurance

Hospital indemnity

EAP

Airline Credit Union

HSA & FSA

Double pay holidays

Job summary

The Landline Company is expanding its San Francisco team, seeking Ground Handling Agents to escort and support motorcoaches between Schulz–Sonoma County Airport and SFO. You will operate on the ramp, marshal buses, and assist with passenger drop-offs, luggage handling, and directing travelers to the correct airport entrances.

Starting early shifts around 4:00 AM, this safety-critical role requires a valid license, clean driving record, ability to lift 70 lbs, and the ability to pass DOT drug

Qualifications

• High School Diploma or GED required.
• Valid driver's license and clean driving record.
• Able to pass pre-employment DOT drug test.
• Able to pass a background check for airport badge access.
• Shift availability around 5:00 AM, 7 days a week.
• Able to lift up to 70 lbs.
• Experience in airport operations or customer service preferred.

Responsibilities

• Operate a vehicle safely within the AOA and ramp.
• Guide and marshal buses into gates and drop-off locations.
• Maintain high situational awareness in a busy airport.
• Track bus status as it approaches SFO.
• Assist with unloading luggage and directing travelers to entrances.
• Provide a visible safety presence during passenger movement.
• Stage bags for airline handling with proper lifting techniques.
• Work as part of a two-person team per vehicle.
• Complete paid training on AOA driving and safety procedures.

Skills

Valid driver's license

Safe driving

Customer service

Situational awareness

Communication skills

Lift 70 lbs

DOT drug test compliance

Education

High School Diploma or GED

Job description

Ground Handling Agent - SFO

Job Type: Full Time

Rate: $22.50/hour

Premium Benefits Package:

• Up to $10,000/year in company-paid benefits
• 10 days paid time off (PTO)
• Flight perks with Air Canada for employees and eligible family members
• 401(k) retirement plan
• Insurance: medical, dental, vision, short term/long term disability, company-paid life, pet, hospital indemnity, critical illness, supplemental life, and accident coverage
• Employee Assistance Program
• Airline Credit Union banking
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Double pay holiday pay

San Francisco International Airport, San Francisco, CA 94128

landlineco.com

About Us:

The Landline Company (landlineco.com) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including American Airlines, Delta, Jet Blue, and Air Canada.

We are launching service between Schulz–Sonoma County Airport and the San Francisco International Airport, allowing passengers to check in and transfer luggage seamlessly between our vehicles and partner flights.

The Role:

We're seeking Ground Handling Agents (Ramp Drivers) to join our San Francisco International Airport team. In this role, you'll operate a vehicle to escort and support our motorcoaches traveling between Schulz–Sonoma County Airport and SFO, including operations within the airport's Airport Operations Area (AOA).

This is a hands-on, safety-critical role where you'll drive on the ramp, marshal and guide buses into position, and help coordinate vehicle movements in a busy airport environment. You'll always work as part of a team, typically two staff per vehicle, so you're never handling passenger operations alone. You'll also play a key customer-facing role: once a bus arrives, you and your teammate manage the full passenger drop-off from start to finish: unloading luggage from the motorcoach, staging bags for airline agents, and personally guiding travelers to the correct Airport entrance.

No prior aviation or security experience is required. Before working independently, you'll complete paid, hands-on training covering AOA driving, airport safety protocols, marshaling, and all verification procedures. Along the way, you'll earn secure airport access credentials and airfield experience that few driving jobs offer.

What You’ll Do

• Operate a vehicle safely within the AOA (Air Operations Area) and airport ramp environment, following all airport safety protocols and traffic regulations
• Serve as a ramp escort, guiding motorcoaches and other vehicles safely and marshaling them into position at gates, parking, and drop-off locations through the AOA gate
• Maintain constant awareness of surroundings in a high-risk, high-traffic environment
• Track incoming bus status as it approaches SFO
• Guide passengers safely during drop-offs, working alongside a second team member (typically two staff per vehicle)
• Welcome passengers, assist with unloading luggage from the motorcoach, and direct travelers to their proper airport entrance
• Maintain a visible safety presence throughout passenger movement
• Stage bags for airline handling using proper lifting and safety techniques
• Perform all other duties as assigned

What We’re Looking For

• High School Diploma, GED or equivalent education required
• Valid driver’s license and clean driving record required
• Experience driving in urban and highway environments preferred
• Ability to maintain focus and situational awareness during extended periods
• Ability to communicate clearly with drivers and operations staff and execute customer service greetings with passengers
• Ability to pass a preemployment DOT drug test including marijuana and to participate in random drug and alcohol testing (this is a USDOT safety-sensitive position)
• Ability to pass a preemployment criminal background check to obtain a badge to access secure airport locations
• Ability to work at approximately 5:00AM on any day of the week, including Sunday, Saturday, and holidays.
• Ability to follow safety procedures and company protocols, with attention to detail
• Positive attitude, strong work ethic, and professional demeanor
• Reliable personal transportation to and from the work location required
• Ability to lift up to 70lbs
• Experience in Airport Operations or Customer Service at SFO is preferred

Shift:

This operation runs 7 days a week, including holidays, with shifts starting around 4:00 AM until around 11:30 PM, and you would need to be available for scheduling in any of these times.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.