Airport Passenger Experience Concierge

Trego Dugan Aviation Of Grand Island Inc; Windsor Locks (CT); On-site; USD 22,000 - 31,000; Full time

Job summary

Trego Dugan Aviation Of Grand Island Inc in Windsor Locks, CT is seeking a Passenger Service Agent to be the face of the operation, delivering friendly service across ticketing, boarding, and special assistance while upholding safety standards.

Fluency in English, the ability to work under pressure, flexible shifts, and a professional appearance are required. Training covers FAA and airport procedures, with emphasis on customer satisfaction.

Qualifications

• Must read, write, and communicate effectively in English.
• Ability to work calmly under time constraints in a busy airport environment.
• Available to work varied shifts including evenings, weekends, and holidays.
• Must pass a background check and fingerprint-based security screening.

Responsibilities

• Process tickets, check baggage, assign seats and provide seating information.
• Inform passengers about arrivals, departures, and procedures.
• Handle denied boarding situations and arrange vouchers when needed.
• Ensure FAA, airline, and airport regulations are followed at all times.
• Assist passengers with disabilities including wheelchair service.
• Operate jet bridges, ADA ramps, and portable stairs as required.
• Report safety hazards to supervisor and participate in training.

Skills

Customer service

English

Communication

Time management

Flexibility

Bilingual (preferred)

Tools

Sabre

Amadeus

Job description

Trego Dugan Aviation Of Grand Island Inc in Windsor Locks, CT is seeking a Passenger Service Agent to be the face of the operation, delivering friendly service across ticketing, boarding, and special assistance while upholding safety standards.

Fluency in English, the ability to work under pressure, flexible shifts, and a professional appearance are required. Training covers FAA and airport procedures, with emphasis on customer satisfaction.