Airport Passenger Experience Specialist

Trego-Dugan Aviation Inc; Norfolk (VA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

TDA AGH is seeking a Passenger Service Agent to assist travelers at the Norfolk airport. You will handle ticketing, seating, baggage, and boarding procedures while delivering exceptional customer service in a fast-paced environment.

The position requires working various shifts, maintaining a professional appearance, and complying with FAA regulations. Prior airport or customer service experience is preferred, and bilingual abilities are a plus.

Qualifications

• Must be able to read, write, and communicate effectively in English.
• Ability to work calmly and efficiently under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends, and holidays.
• Must present a well-groomed, professional appearance at all times.
• Must have or be able to obtain authorization to work in the U.S.
• Must successfully pass a background check and fingerprinting as required.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage, and assign seats.
• Provide information on arrival/departure times, boarding procedures, and seating arrangements.
• Handle denied boarding situations and issue vouchers as appropriate.
• Ensure compliance with FAA, airline, and airport regulations.
• Assist customers with special needs and mobility support.
• Transport wheelchair passengers within the facility.
• Operate jet bridges and assist with boarding/deplaning.

Job description

TDA AGH is seeking a Passenger Service Agent to assist travelers at the Norfolk airport. You will handle ticketing, seating, baggage, and boarding procedures while delivering exceptional customer service in a fast-paced environment.

The position requires working various shifts, maintaining a professional appearance, and complying with FAA regulations. Prior airport or customer service experience is preferred, and bilingual abilities are a plus.