Airport Passenger Concierge | Early-Morning Lobby & Check-In

Menzies Aviation; Boston (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Menzies Aviation Boston is seeking a Lobby Agent to greet passengers, assist with kiosks and check-in, and help manage lobby flow in a busy airport. You will provide directions, support baggage tagging, and coordinate with airline staff to ensure a smooth travel experience.

The role requires a high school diploma or GED, strong communication, reliable attendance, and the ability to work early mornings, nights, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Must be 18 years of age or older.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-focused environment.
• Basic computer proficiency and ability to learn airline systems.
• Ability to remain professional under pressure and manage difficult situations calmly.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime as needed.
• Reliable attendance and punctuality.
• Must have reliable telephone and transportation.
• Previous customer service, hospitality, retail, or airport experience.

Responsibilities

• Greet passengers and provide professional customer service in the airport lobby and check-in areas.
• Assist passengers with self-service kiosks, check-in procedures, boarding passes, and baggage tagging.
• Direct passengers to appropriate lines, gates, ticket counters, or airport services.
• Help manage passenger flow and reduce congestion in lobby and check-in areas.
• Provide assistance to passengers with special needs, families, and travelers requiring additional support.
• Verify travel documents and identification as required by airline procedures.
• Communicate flight updates, delays, and operational changes to passengers professionally.
• Ensure compliance with airline policies, airport procedures, and security requirements.
• Coordinate with ticketing agents, baggage service teams, wheelchair attendants, and airport operations staff.
• Monitor lobby areas for safety concerns, suspicious activity, or operational issues and report them promptly.
• Maintain a clean, organized, and welcoming passenger service environment.
• Support irregular operations during delays, cancellations, and peak travel periods.
• Perform other duties as requested.

Skills

Strong communication

Customer service

Fast-paced environment

English proficiency

Basic computer skills

Education

High school diploma or GED

Job description

Menzies Aviation Boston is seeking a Lobby Agent to greet passengers, assist with kiosks and check-in, and help manage lobby flow in a busy airport. You will provide directions, support baggage tagging, and coordinate with airline staff to ensure a smooth travel experience.

The role requires a high school diploma or GED, strong communication, reliable attendance, and the ability to work early mornings, nights, weekends, and holidays.