Airport Passenger Concierge & Baggage Specialist

unitedgroundexpressexternal; Wisconsin; On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits

Competitive wages

Paid Time Off

Travel discounts

Career growth opportunities

Job summary

United Ground Express in Wisconsin is seeking a customer service–oriented Ground Agent to greet passengers, check in travelers, rebook, issue boarding passes, and help keep flights on schedule.

You will work with reservation systems, assist with baggage handling, communicate with crew, and follow FAA regulations and company policies while performing physical duties including lifting up to 70 lbs and standing for long shifts. Equal opportunity employer.

Qualifications

• Must be at least 18 years old.
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check.
• Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check.
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
• Comfortable working with computers, mobile devices, and new technologies.
• Must be able to use radio electronic devices to communicate with co-workers or flight crew.
• Must be able to read, write, fluently speak, and understand the English language.
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
• Authorized to work in the United States without sponsorship.
• Must possess and maintain a valid US state driver's license.

Responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience.
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees.
• Ensure passenger information is processed accurately and flights are sent out on time.
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions.
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions.
• Comfortable working with computers, mobile devices, and new technologies.
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage.
• Maintaining composure while managing customer challenges.
• Read and interpret checked baggage tags, and cargo labels.
• Prepping and securing the aircraft for the next flight.
• Use radio electronic devices to communicate with co-workers or flight crew.
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies.
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift.
• May require lifting over 100 items for a single aircraft.
• Push/pull loaded and empty carts during loading/unloading operations.
• Ascend/descend jet-way stairs while carrying baggage.
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft.
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage.
• Cleaning of the interior of the aircraft, clean and service aircraft lavatories.
• Work outdoors in all temperatures and weather conditions.

Job description

United Ground Express in Wisconsin is seeking a customer service–oriented Ground Agent to greet passengers, check in travelers, rebook, issue boarding passes, and help keep flights on schedule.

You will work with reservation systems, assist with baggage handling, communicate with crew, and follow FAA regulations and company policies while performing physical duties including lifting up to 70 lbs and standing for long shifts. Equal opportunity employer.