Airport Passenger Assistance Supervisor

United Ground Express, Inc.; Newark (NJ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flight privileges

Discount program

Medical plan options

401(k)

Job summary

United Ground Express, Inc. is seeking a Supervisor, Passenger Assistance to oversee airport duties at Newark. You will manage wheelchair services, security tasks, and other duties, ensuring safety and high-quality customer service.

You will schedule shifts, coach staff, and maintain staffing levels while documenting incidents and ensuring training completion. Strong communication and leadership are essential for this role.

Qualifications

• High school diploma or GED or equivalent.
• Ability to understand and communicate verbal and written instructions in English.
• Must be detail-oriented and able to perform multiple tasks.
• Must possess strong verbal and written communication skills.
• Intermediate experience with MS Office Applications.

Responsibilities

• Supervise Passenger Assistance duties at the airport.
• Ensure safety and compliance with all standards.
• Schedule shifts for full-time and part-time staff.
• Coach and direct station team to meet performance goals.
• Maintain staffing levels and ensure proper training of agents.
• Document injuries, incidents, and customer service issues per policy.
• Support a positive work environment and strong employee relations.

Skills

Verbal communication

Written communication

Detail oriented

Multitasking

Work authorization in US

Driver's license

MS Office proficiency

Education

High school diploma or GED

Tools

MS Office Applications

Job description

United Ground Express, Inc. is seeking a Supervisor, Passenger Assistance to oversee airport duties at Newark. You will manage wheelchair services, security tasks, and other duties, ensuring safety and high-quality customer service.

You will schedule shifts, coach staff, and maintain staffing levels while documenting incidents and ensuring training completion. Strong communication and leadership are essential for this role.