Airport Operations Specialist

United Ground Express, Inc.; Peoria (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive wages

Earned Paid Time Off

Discounted travel for you and your IM/

Job summary

United Ground Express, Inc. at Peoria International Airport is seeking a Passenger Service Agent to greet passengers, assist with check-in and ticketing, and use reservation software to rebook itineraries and issue boarding passes.

You will ensure passenger information is accurate, help flights depart on time, handle baggage questions, and maintain professional conduct in all conditions. Training may include Ground Security Coordinator certification.

Qualifications

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to: drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; overtime may be required based on operational need
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to lift and carry bags and other items weighing up to 70 lbs.

Responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately, and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• May require lifting over 100 items for a single aircraft
• Push/pull loaded and empty carts during loading/unloading operations
• Ascend/descend jet-way stairs while carrying baggage
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
• Cleaning of the interior of the aircraft, clean and service aircraft lavatories
• Work outdoors in all temperatures and weather conditions

Job description

United Ground Express, Inc. at Peoria International Airport is seeking a Passenger Service Agent to greet passengers, assist with check-in and ticketing, and use reservation software to rebook itineraries and issue boarding passes.

You will ensure passenger information is accurate, help flights depart on time, handle baggage questions, and maintain professional conduct in all conditions. Training may include Ground Security Coordinator certification.