Airport Operations Manager — Security, Service & KPIs

PVH (Tommy Hilfiger/Calvin Klein); Austin (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation with base and

3 weeks paid time off

$100 monthly wellness stipend

401k with company match

Comprehensive benefits package

Parental Leave

Clear memberships for employee and one

Job summary

CLEAR is seeking a high-energy Operations Leader to manage day-to-day airport teams using CLEAR technology, ensuring security, service, and sales excellence.

You will own operations, drive KPIs, and hire/develop a diverse team, while maintaining compliance with regulations and keeping 80% of time on the floor interacting with customers. A strong focus on leadership, mentorship, and performance is required.

Qualifications

• Minimum 5 years of leadership in high-volume, customer-facing environments.
• Experience managing both salaried and hourly staff is required.
• Strong interpersonal and organizational skills; capable of mentoring and motivating teams.
• Proven ability to review and report on KPIs regularly.
• Ability to follow CLEAR, airport, state and federal regulations.
• Willingness to work non-traditional hours (weekends/holidays/evenings).
• Must pass a government background investigation.

Responsibilities

• Lead day-to-day operations of a team using CLEAR technology in airport security, customer service and sales.
• Own the airport operations and drive KPIs and performance targets.
• Hire, develop and retain diverse talent delivering CLEAR objectives in security, service, and sales.
• Drive employee engagement and accountability for security and customer service experiences.
• Performance manage salaried and hourly staff and conduct tough conversations when needed.
• Build relationships with TSA, airline, and airport partners; escalate issues as required.
• Manage labor, payroll, and scheduling to maximize efficiency; spend 80% on the floor.”

Skills

Leadership experience

People management

KPIs reporting

Communication skills

Customer-facing experience

Policy compliance

Job description

CLEAR is seeking a high-energy Operations Leader to manage day-to-day airport teams using CLEAR technology, ensuring security, service, and sales excellence.

You will own operations, drive KPIs, and hire/develop a diverse team, while maintaining compliance with regulations and keeping 80% of time on the floor interacting with customers. A strong focus on leadership, mentorship, and performance is required.