Airport Operations Leader: Strategy & Guest Experience

Areas USA; Inglewood (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Employee Assistance Program

Paid Time Off

Company Holidays

401(k) with company match

Travel & entertainment discounts

Meal program

Bonus eligible

Job summary

Areas USA in California is seeking an Assistant Director of Airport Operations to support the Director in overseeing airport operations, focusing on delivering exceptional results, culture, and leadership development. You will contribute to financial, operational, and guest service objectives while maintaining a best-in-class environment.

The role involves mentoring leaders, maintaining safety and brand standards, managing budgets, and ensuring payroll and staffing align with annual statements.

Qualifications

• Bachelor’s degree in business administration, Hospitality, or related field.
• 5+ years of experience in management of food, beverage, and retail operations, handling multiple locations (10+).
• Proven track record of contributing to the success of a multi-million-dollar business.
• Strong financial acumen and ability to analyze business performance.
• Excellent leadership skills with a focus on team development and motivation.
• Ability to contribute to a positive, high-performance culture.
• Strong client relationship management skills.
• Proficient in Microsoft Office suite and relevant business software.
• Strong strategic planning and execution abilities.
• Excellent oral and written communication skills. Strong analytical skills for budget management and business analysis.
• Exceptional time management, organization, and project management skills.
• Commitment to maintaining high standards of guest relations, diplomacy, and professionalism.

Responsibilities

• Support the achievement of business unit expectations in financial performance, people management, client satisfaction, and business partner relationships.
• Assist in implementing strategies to create a best-in-class culture where team members are valued, appreciated, and driven to provide an exceptional guest experience.
• Help identify and mentor potential future leaders, contributing to a strong leadership pipeline.
• Maintain high standards of food safety and brand compliance across operations.
• Assist in managing and optimizing budgets to ensure financial targets are met or exceeded.
• Help ensure adherence to brand standards across all locations.
• Actively participate in daily floor operations within the airport.
• Support the creation and execution of action plans to address retention, turnover, and overall employee satisfaction.
• Collaborate with the Director to implement business strategies aligned with organizational goals and objectives.
• Assist in overseeing staffing requirements and budget guidelines in conjunction with annual financial statements.
• Support compliance with airport badging requirements through daily termination notifications.
• Help optimize schedules and ensure payroll compliance while using the workforce management tool.
• Work with team members to maintain high-quality storefronts and ensure timely store openings.
• Liaise with various business units in the daily affairs of the operation as directed.
• Participate in public relations activities as needed.

Skills

Bachelor’s degree

Management experience

Financial acumen

Leadership

Client relationship management

Microsoft Office

Strategic planning

Communication

Budget analysis

Time management

Education

Bachelor’s degree in business administration, Hospitality, or related field

Tools

Microsoft Office

Job description

Areas USA in California is seeking an Assistant Director of Airport Operations to support the Director in overseeing airport operations, focusing on delivering exceptional results, culture, and leadership development. You will contribute to financial, operational, and guest service objectives while maintaining a best-in-class environment.

The role involves mentoring leaders, maintaining safety and brand standards, managing budgets, and ensuring payroll and staffing align with annual statements.