Airport Operations Lead – Customer-Facing & Security

Fountain; Sacramento (CA); On-site; USD 28,981 - 41,276; Full time

Job summary

A leading operations company in Sacramento seeks an Assistant Operations Manager to join their airport leadership team. This role involves overseeing daily operations, ensuring adherence to security and service protocols, and mentoring a customer-facing team. Ideal candidates have 1-2 years of leadership experience in a similar environment and possess strong communication and organizational skills. This position requires a commitment to a flexible schedule that includes weekends and holidays.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Ability to motivate, mentor, and influence team members.
• Strong organizational skills with multitasking ability.
• Availability for a non-traditional schedule.

Responsibilities

• Lead daily floor operations at the airport.
• Ensure security and customer service protocols are followed.
• Manage briefings and team training sessions.
• Monitor service and sales performance each shift.

Skills

Leadership in customer-facing operations

Excellent interpersonal skills

Organizational skills

Proficiency in technology

Job description

A leading operations company in Sacramento seeks an Assistant Operations Manager to join their airport leadership team. This role involves overseeing daily operations, ensuring adherence to security and service protocols, and mentoring a customer-facing team. Ideal candidates have 1-2 years of leadership experience in a similar environment and possess strong communication and organizational skills. This position requires a commitment to a flexible schedule that includes weekends and holidays.