Airport Operations Lead — Guest Experience & Growth

Areas USA; Orlando (FL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision benefits

Life insurance

Employee assistance program

Paid time off

Company holidays

401k with company match

Travel and entertainment discounts

Location meal program

Job summary

Areas USA is seeking an Assistant Director of Airport Operations to support the Director in overseeing airport operations and food and beverage leadership within the airport. You will drive financial performance, enhance guest satisfaction, and develop future leaders in a fast-paced, complex environment.

The role emphasizes hands-on leadership, operational excellence, and maintaining best-in-class standards across sites, with a focus on culture, retention, and performance improvements.

Qualifications

• Bachelor’s degree in business administration, Hospitality, or related field.
• 5+ years of experience in management of food, beverage, and retail operations, handling multiple locations (10+).
• Proven track record of contributing to the success of a multi-million-dollar business.
• Strong financial acumen and ability to analyze business performance.
• Excellent leadership skills with a focus on team development and motivation.
• Ability to contribute to a positive, high-performance culture.
• Strong client relationship management skills.
• Proficient in Microsoft Office suite and relevant business software.
• Strong strategic planning and execution abilities.
• Excellent oral and written communication skills.
• Strong analytical skills for budget management and business analysis.
• Exceptional time management, organization, and project management skills.
• Commitment to maintaining high standards of guest relations, diplomacy, and professionalism.

Responsibilities

• Support achievement of business unit expectations in financial performance, people management, client satisfaction, and business partner relationships.
• Assist in creating a best-in-class culture where team members are valued and motivated.
• Mentor potential future leaders and contribute to strong leadership.
• Maintain high standards of food safety and brand compliance across operations.
• Assist in managing and optimizing budgets to meet or exceed targets.
• Ensure adherence to brand standards across locations.
• Participate in daily floor operations to reinforce standards and performance.
• Address retention, turnover, and employee satisfaction through action plans.
• Collaborate with the Director to implement strategies aligned with goals.
• Oversee staffing and budget guidelines in line with annual plans.
• Support compliance with airport badging requirements via daily notifications.
• Help optimize schedules and payroll with the workforce tool.
• Work with team to maintain high-quality storefronts and timely openings.
• Maintain relationships with clients, vendors, airport authorities, and partners.
• Participate in public relations activities as needed.

Skills

Leadership

Financial acumen

Team development

Client relationships

Strategic planning

Communication

Budget management

Time management

Project management

Professionalism

MS Office

Multi-location ops

Education

Bachelor’s degree in business administration, Hospitality, or related field

Job description

Areas USA is seeking an Assistant Director of Airport Operations to support the Director in overseeing airport operations and food and beverage leadership within the airport. You will drive financial performance, enhance guest satisfaction, and develop future leaders in a fast-paced, complex environment.

The role emphasizes hands-on leadership, operational excellence, and maintaining best-in-class standards across sites, with a focus on culture, retention, and performance improvements.