Airport Operations Leader | People & Service

Avis Budget Group; Cleveland (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical + Dental + Vision

Life & Disability Insurance

Transit Benefit

401(k) with Company Match

Employee Discounts

Employee Assistance Program

Full Training

Job summary

Avis Budget Group in Cleveland is seeking an experienced operations leader to manage airport rental counter activities across multiple locations. You will oversee staffing, scheduling, and customer service while ensuring efficient, compliant operations.

The role requires hands-on leadership, strong analytical skills to review transaction data, and the ability to work with budgets and HR policies. Some travel to assigned locations may be required; comprehensive benefits and training are provided.

Qualifications

• BA/BS — Bachelor’s Degree or equivalent required.
• 1+ years of leadership and management experience.
• Experience in car/truck rental, human resources, training, customer service and general operations.
• Working knowledge of P&L.
• Strong analytical and math skills; able to review reports to determine best course of action.
• Excellent management and communication skills; able to lead large staff and convey information clearly.
• Willingness to travel.

Responsibilities

• Manage all activities for multiple airport locations related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental.
• Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel.
• Ensure customer complaints are handled and resolved in a timely and effective manner.
• Provide statistical information relating to transaction and revenue projects.
• Assist management in the preparation of annual budget.
• Monitor the price of gasoline charges currently being paid.
• Implement HR policies.

Skills

Leadership

Communication

Problem-solving

Time management

Customer service

Education

Bachelor's Degree

Tools

MS Office

BART & O2

Job description

Avis Budget Group in Cleveland is seeking an experienced operations leader to manage airport rental counter activities across multiple locations. You will oversee staffing, scheduling, and customer service while ensuring efficient, compliant operations.

The role requires hands-on leadership, strong analytical skills to review transaction data, and the ability to work with budgets and HR policies. Some travel to assigned locations may be required; comprehensive benefits and training are provided.