Airport Operations Manager – Customer Experience & Growth

United States 2 Avis Budget Car Rental LLC; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Job summary

Avis Budget Group in Boise, ID seeks a results-driven airport operations manager to lead rental counter activities, staff scheduling, and vehicle preparation. You will supervise a team, drive efficiency, and ensure seamless customer experiences while managing cost and revenue impacts.

The role requires a BA/BS, 1+ years in leadership, experience in car rental or hospitality, strong MS Office skills, and the ability to travel as needed; you'll report to the regional operations leader and

Qualifications

• BA/BS - Bachelor’s Degree or equivalent required.
• 1+ years of leadership and management experience.
• Experience in car/truck rental preferred, human resources, training, customer service and general operations.
• Working knowledge of P&L.

Responsibilities

• Manage all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental.
• Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel.
• Oversee shuttling of customers from rental counters to cars or from cars to airline terminal.
• Ensure customer complaints are handled and resolved in a timely and effective manner.
• Provide statistical information relating to transaction and revenue projects.
• Assist management in the preparation of annual budget.
• Monitor the price of gasoline charges currently being paid.
• Implement HR policies.

Skills

Leadership

Customer Service

Analytics

P&L knowledge

MS Office

Communication

Training

Team Management

Problem Solving

Education

BA/BS or equivalent

Tools

BART

O2

Job description

Avis Budget Group in Boise, ID seeks a results-driven airport operations manager to lead rental counter activities, staff scheduling, and vehicle preparation. You will supervise a team, drive efficiency, and ensure seamless customer experiences while managing cost and revenue impacts.

The role requires a BA/BS, 1+ years in leadership, experience in car rental or hospitality, strong MS Office skills, and the ability to travel as needed; you'll report to the regional operations leader and