Airport Operations Leader: On-Floor Security & Service

CLEAR - Corporate; Boise (ID); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

PTO 3 weeks + holidays

Wellness stipend

401k match

Benefits package

Parental leave

Leave programs

Wellbeing support

Training & development

Free memberships

Job summary

CLEAR is hiring an Operations Manager to lead a team of Ambassadors at our airport location in Boise. You will report to the General Manager and spend 80% on the floor, driving security, service and sales while upholding policy standards.

Ideal candidates bring 3+ years of leadership in customer-facing operations, strong communication, and the ability to navigate a fast-paced environment with adherence to regulatory requirements. This role requires a government background check.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment.
• Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.
• Proficiency in using technology daily in your work.
• Required to successfully complete a government background investigation.
• Ability to stand/walk for extended periods of time.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work a non-traditional schedule (weekends, holidays, early mornings, evenings).

Responsibilities

• Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Assist with employee relations matters & investigations as needed.
• Analyze key metrics, customer feedback and direct on-the-floor observations to make informed decisions on how to improve team performance.
• Build and foster internal and external stakeholder relationships and serve as a trusted member of your local station leadership team.
• Spend at least 80% of time on the floor in a customer-facing environment at the airport.

Skills

Leadership

Customer-facing experience

Interpersonal skills

Communication

Organizational skills

Tech literacy

Job description

CLEAR is hiring an Operations Manager to lead a team of Ambassadors at our airport location in Boise. You will report to the General Manager and spend 80% on the floor, driving security, service and sales while upholding policy standards.

Ideal candidates bring 3+ years of leadership in customer-facing operations, strong communication, and the ability to navigate a fast-paced environment with adherence to regulatory requirements. This role requires a government background check.