Airport Operations Lead: On‑Floor Experience & Security

clearfield; Boise (ID); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay with base + bonus

3 weeks paid time off + 10 holidays

Wellness stipend $100/mo

401k with company match

Comprehensive benefits package

Parental and family leave

Job summary

CLEAR is seeking an Operations Manager to lead daily operations for a team of Ambassadors at an airport station. You will coach staff to deliver security, service, and sales excellence while maintaining high standards of safety and compliance.

You will report to the General Manager, drive performance, recruit and develop talent, and spend a majority of time on the floor engaging with customers in a fast-paced environment at the airport.

Qualifications

• 3+ years of leadership in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills, and ability to manage multiple priorities in a fast-paced environment.
• Experience with employee engagement, customer satisfaction, sales and adherence to compliance standards.

Responsibilities

• Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development.
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Assist with employee relations matters & investigations as needed
• Analyze key metrics, customer feedback and direct on the floor observations to make informed decisions on how to improve team performance
• Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team
• Spend at least 80% of time on the floor in a customer-facing environment at the airport

Skills

Leadership

Customer service

Sales

Coaching

Communication

Job description

CLEAR is seeking an Operations Manager to lead daily operations for a team of Ambassadors at an airport station. You will coach staff to deliver security, service, and sales excellence while maintaining high standards of safety and compliance.

You will report to the General Manager, drive performance, recruit and develop talent, and spend a majority of time on the floor engaging with customers in a fast-paced environment at the airport.