Airport Operations Leader - Customer Experience & Security

CLEAR - Field; Miami (FL); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

PTO 3 weeks

Wellness stipend

401k

Medical insurance

Family planning

Leave program

Wellbeing resources

Career development

Free memberships

Job summary

CLEAR is seeking a General Manager to lead daily operations at a designated location, ensuring security and exceptional customer service while championing the CLEAR experience. You will manage Ambassadors and Managers who use CLEAR technology to serve travelers and meet performance metrics.

You will own the airport business, drive KPIs, hire and develop a diverse team, and spend the majority of time on the floor in a high-contact, fast-paced environment.

Qualifications

• 6+ years of leadership in high-volume, customer-facing environments.
• Experience managing both salaried and hourly employees.
• Strong interpersonal and communication skills; team training experience.
• Ability to drive KPIs, recruit and develop a diverse team.
• Comfortable with non-traditional schedules and fast-changing environments.

Responsibilities

• Lead day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales.
• Business owner for the airport and responsible for driving overall execution to achieve KPIs & metrics.
• Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
• Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story.
• Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations.
• Build stakeholder relationships with TSA, airline and airport partners; support needs /or inquiries in a timely manner, escalating to a higher level as necessary.
• Manage labor to ensure highest utility, and oversight of payroll and scheduling.
• Spend at least 80% of time on the floor in a customer-facing environment at the airport.

Skills

Leadership

Customer facing

People management

KPIs

Communication

Training & mentoring

Job description

CLEAR is seeking a General Manager to lead daily operations at a designated location, ensuring security and exceptional customer service while championing the CLEAR experience. You will manage Ambassadors and Managers who use CLEAR technology to serve travelers and meet performance metrics.

You will own the airport business, drive KPIs, hire and develop a diverse team, and spend the majority of time on the floor in a high-contact, fast-paced environment.