Airline Check-In & Gate Agent

Maximus Global Services; Sterling (VA); On-site; USD 21,000 - 29,000; Part time

Job summary

Maximus Global Services in Sterling, VA is seeking a part-time gate agent to perform check-in duties and manual labor at the airport. The role includes processing passenger luggage, boarding outbound flights, and delivering exceptional customer service.

Duties include front counter check-in, ticketing and reservations, baggage claims, and strict adherence to security regulations. Strong communication and interpersonal skills are essential for success in this fast-paced environment.

Qualifications

• High school diploma or GED required.
• Amadeus & World Tracer reservation systems knowledge required.
• Exceptional customer service and effective communication skills required.

Responsibilities

• Check-in passengers at the front counter and issue tickets or change reservations.
• Process passenger luggage and handle baggage claims for inbound and outbound flights.
• Follow all regulations and security procedures and provide flight information to passengers.
• Greet passengers and maintain a professional, service‑oriented attitude at all times.
• Enter passenger data accurately and communicate clearly with passengers and team members.
• Demonstrate flexibility to adapt to varying shifts and high‑volume environments.

Skills

Exceptional customer service

Read, write and speak English

Interpersonal skills

Teamwork

Education

High school diploma or GED

Tools

Amadeus

World Tracer

Job description

Maximus Global Services in Sterling, VA is seeking a part-time gate agent to perform check-in duties and manual labor at the airport. The role includes processing passenger luggage, boarding outbound flights, and delivering exceptional customer service.

Duties include front counter check-in, ticketing and reservations, baggage claims, and strict adherence to security regulations. Strong communication and interpersonal skills are essential for success in this fast-paced environment.