Airport Operations Lead - Service, Security & Sales

CLEAR; Windsor Locks (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Reasonable accommodations for disabilities

Job summary

A leading airport operations company is seeking an Assistant Operations Manager based in Windsor Locks, Connecticut. This role involves leading daily operations, ensuring security compliance, and fostering exceptional customer service. The ideal candidate will have 1-2 years in a leadership position within customer service-facing environments, strong communication skills, and the ability to thrive in a fast-paced setting. Flexible working hours are required, and the position includes significant interaction with customers and stakeholders.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities.
• Strong organizational skills.
• Proficiency in using technology daily.
• Ability to stand/walk for extended periods.
• Willingness to work a non-traditional schedule.
• Completion of all required security screening processes.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment.
• Ensure security and integrity are upheld.
• Monitor and drive security, service, and sales.
• Manage shift briefings and coach the team.
• Oversee asset control and troubleshoot technology.
• Build relationships with stakeholders.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership experience in customer-facing operations

Interpersonal and communication skills

Ability to manage multiple priorities

Organizational skills

Tech proficiency

Job description

A leading airport operations company is seeking an Assistant Operations Manager based in Windsor Locks, Connecticut. This role involves leading daily operations, ensuring security compliance, and fostering exceptional customer service. The ideal candidate will have 1-2 years in a leadership position within customer service-facing environments, strong communication skills, and the ability to thrive in a fast-paced setting. Flexible working hours are required, and the position includes significant interaction with customers and stakeholders.