Airport Operations Lead — On‑Floor Guest Service

Secure Identity, LLC.; Honolulu (HI); Hybrid; USD 26,000 - 35,000; Full time

Job summary

Secure Identity, LLC. is seeking an Assistant Operations Manager to lead daily airport floor operations at Honolulu. You will coach the team, ensure policy compliance, and maintain security while driving service and sales in a fast-paced environment.

The role emphasizes hands-on leadership, stakeholder relationship building within the airport community, and adherence to regulatory requirements. A non-traditional schedule and security screenings are required.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills with ability to motivate and influence others.
• Ability to manage multiple priorities in a dynamic environment.
• Strong organizational skills and multitasking ability.
• Proficiency with daily technology use in work tasks.
• Ability to stand/walk for extended periods.
• Ability to follow CLEAR, airport, state and federal regulations.
• Willingness to work non-traditional schedules (weekends/holidays/mornings/evenings).
• Completion of airport/government security screening including SIDA badge eligibility.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy procedures with high security integrity.
• Monitor and drive security, service, and sales on each shift.
• Lead shift briefings, debriefs, and rotations; coach and train the team.
• Oversee asset control and devices; troubleshoot technology as needed.
• Represent CLEAR with airport, TSA, and airline stakeholders.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership experience

Interpersonal skills

Communication

Multitasking

Technology usage

Physical endurance

Policy compliance

Schedule flexibility

Tools

SIDA / TSA familiarity

Job description

Secure Identity, LLC. is seeking an Assistant Operations Manager to lead daily airport floor operations at Honolulu. You will coach the team, ensure policy compliance, and maintain security while driving service and sales in a fast-paced environment.

The role emphasizes hands-on leadership, stakeholder relationship building within the airport community, and adherence to regulatory requirements. A non-traditional schedule and security screenings are required.