Airport Operations Lead, Customer Service & Safety

Inland-Group-of-Companies-1; Charlotte (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) with company match

Employee Assistance Program

Employee discounts

Flexible schedule

On the job training

DailyPay

Job summary

Inland Group of Companies is seeking an Operations Supervisor for our QAS team. You will oversee facility equipment and labor, ensuring safety, efficiency, and superior customer service at our Charlotte-based airport operations.

The role supports the Operations Manager in staffing, audits, and training, while maintaining regulatory compliance and fostering strong customer relationships for retention and satisfaction.

Qualifications

• Requires a high school diploma or equivalent; lead experience preferred.
• Strong time management and organizational skills; able to juggle multiple tasks.
• Excellent verbal and written communication; report writing and data sharing.
• Ability to obtain and maintain required security clearances per authorities.

Responsibilities

• Lead station staff and coordinate daily operations to ensure safe, efficient aircraft handling.
• Assist Operations Manager with staffing, scheduling, audits, and training; support discipline and promotions.
• Maintain compliance with Inland policies and government regulations; ensure customer service excellence.
• Answer airline and FAA questions; prepare reports for management; participate in meetings.

Skills

Lead experience

Time management

Verbal and written communication

Organizational skills

Report preparation

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Inland Group of Companies is seeking an Operations Supervisor for our QAS team. You will oversee facility equipment and labor, ensuring safety, efficiency, and superior customer service at our Charlotte-based airport operations.

The role supports the Operations Manager in staffing, audits, and training, while maintaining regulatory compliance and fostering strong customer relationships for retention and satisfaction.