Airport Operations GM - Customer Experience

American Airlines Inc.; Newark (NJ); On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Other employee benefits

Job summary

American Airlines, Inc. in Newark, NJ is seeking a General Manager, Airport Customer Experience to lead daily airport operations and deliver safe, reliable service for passengers and stakeholders.

You will optimize station performance, supervise teams and manage relationships with authorities and partners. The role requires strong leadership, budget management and regulatory compliance, with a focus on safety and customer excellence in a dynamic environment.

Qualifications

• Bachelor’s or Master’s degree in related field or equivalent training/experience.
• 7+ years of airline operations experience or relevant experience.
• 4 years in supervisory or management capacity; knowledge of operating budgets.

Responsibilities

• Directs, manages and oversees daily airport operation activities for safe, reliable service.
• Assesses and allocates resources to optimize station performance.
• Monitors and reports station performance against goals.
• Establishes relationships with internal and external stakeholders.
• Coordinates with airport authorities and government agencies on priorities.
• Manages flight operations and meets performance targets.
• Leads employees, drives safety and superior customer service.
• Oversees budget and financial administration.

Skills

Leadership

Budget management

Safety compliance

Regulatory compliance

Stakeholder engagement

Microsoft Office

FAA background checks

SIDA badge access

Education

Bachelor’s or Master’s degree in related field

Tools

Microsoft Office

Job description

American Airlines, Inc. in Newark, NJ is seeking a General Manager, Airport Customer Experience to lead daily airport operations and deliver safe, reliable service for passengers and stakeholders.

You will optimize station performance, supervise teams and manage relationships with authorities and partners. The role requires strong leadership, budget management and regulatory compliance, with a focus on safety and customer excellence in a dynamic environment.