Airport Operations & Customer Experience Leader

American Airlines; Indianapolis (IN); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Travel perks

Health benefits

401(k) program

Job summary

American Airlines is seeking a General Manager of Airport Customer Experience in Indianapolis to lead daily airport operations, ensuring safe, reliable service for passengers and stakeholders. You will drive performance, manage budgets, and collaborate with authorities and vendors in a fast-paced environment.

The role requires a Bachelor's or Master’s degree with 7+ years in airline ops or equivalent, plus supervisory experience and strong leadership to deliver superior customer service and

Qualifications

• Bachelor’s or Master’s degree in related field or equivalent training/experience.
• 7+ years of airline operations experience or relevant experience.

Responsibilities

• Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders.
• Assesses and executes appropriate resources to optimize station performance.
• Monitors, reviews, and reports station performance.
• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders.
• Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented.
• Manages scheduled, off-scheduled and charter flight operations and meets performance goals.
• Acts as liaison between the Company and various organizations.
• Evaluates, identifies and recommends process improvement changes for a dynamic operational environment.
• Oversees, monitors and controls budget and manages overall financial administration.
• Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service.
• Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development.
• Maintains company standards of safety and security.
• Partners with vendors and contractors.
• Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates

Skills

Initiative

Communication

Organization

Safety & Compliance

Team Collaboration

Vendor Relations

Decision Making

Conflict Resolution

Leadership

Microsoft Office

Security & Background Checks

Education

Bachelor’s or Master’s degree in related field

4 years supervisory/management experience; budget knowledge

Tools

Microsoft Office

Job description

American Airlines is seeking a General Manager of Airport Customer Experience in Indianapolis to lead daily airport operations, ensuring safe, reliable service for passengers and stakeholders. You will drive performance, manage budgets, and collaborate with authorities and vendors in a fast-paced environment.

The role requires a Bachelor's or Master’s degree with 7+ years in airline ops or equivalent, plus supervisory experience and strong leadership to deliver superior customer service and