Airport Operations Leader: Customer Experience & People

Comunidade Metodista; Nashville (TN); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Travel benefits

Health benefits

Wellness programs

401(k) plan

Employee discounts

Job summary

American Airlines in Nashville seeks a General Manager, Airport Customer Experience to direct airport operations, optimize station performance, and lead a team of professionals. You will manage budgets, collaborate with authorities, and drive superior customer service while upholding safety standards.

The role requires senior leadership, budget oversight, and strong stakeholder engagement to maintain airport operations aligned with company objectives.

Qualifications

• Bachelor’s or Master’s degree in related field or equivalent training/experience.
• 7+ years of airline operations experience or relevant experience.
• 4 years in supervisory or management capacity.
• Knowledge of managing an operating budget.

Responsibilities

• Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders.
• Assesses and executes appropriate resources to optimize station performance.
• Monitors, reviews, and reports station performance.
• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders.
• Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented.
• Manages scheduled, off-scheduled and charter flight operations and meets performance goals.
• Acts as liaison between the Company and various organizations.
• Evaluates, identifies and recommends process improvement changes for a dynamic operational environment.
• Oversees, monitors and controls budget and manages overall financial administration.
• Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service.
• Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development.
• Maintains company standards of safety and security.
• Partners with vendors and contractors.
• Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates.

Skills

Initiative

Communication

Organization

Safety compliance

Collaboration

Customer service

Business judgment

Conflict resolution

Leadership

MS Office

FAA background checks

Education

Bachelor’s or Master’s degree in related field

Equivalent training/experience

Tools

MS Office Suite

Job description

American Airlines in Nashville seeks a General Manager, Airport Customer Experience to direct airport operations, optimize station performance, and lead a team of professionals. You will manage budgets, collaborate with authorities, and drive superior customer service while upholding safety standards.

The role requires senior leadership, budget oversight, and strong stakeholder engagement to maintain airport operations aligned with company objectives.