Airport Customer Experience Leader

American Airlines; Philadelphia (Philadelphia County); Sur place; USD 75 000 - 100 000; Plein temps

Avantages offerts par ce poste

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Résumé du poste

American Airlines is seeking a Customer Service Manager for the Airport Customer Experience Administration group in Philadelphia. You will lead frontline teams, drive safety and service excellence, and partner with multiple departments to ensure smooth operations at PHL.

The role emphasizes coaching, compliance with JCBA and company policies, and delivering a best-in-class customer experience in a fast-paced airport environment.

Qualifications

• Minimum requirement is a high school diploma or GED.
• Experience supervising frontline staff is preferred.
• Familiarity with airport operations and safety protocols helps.

Responsabilités

• Lead and develop front-line teams to deliver safe, reliable operations and exceptional customer service.
• Mentor staff, set goals, and reinforce company culture and values.
• Coordinate with multiple departments to meet station objectives and maintain schedule integrity.

Connaissances

Leadership

Communication

Safety awareness

Coaching

Teamwork

Formation

High School diploma or GED

Description du poste

American Airlines is seeking a Customer Service Manager for the Airport Customer Experience Administration group in Philadelphia. You will lead frontline teams, drive safety and service excellence, and partner with multiple departments to ensure smooth operations at PHL.

The role emphasizes coaching, compliance with JCBA and company policies, and delivering a best-in-class customer experience in a fast-paced airport environment.