Airport Customer Experience Lead

American Airlines; Hartford (CT); Vor Ort; USD 61.000 - 87.000; Vollzeit

Benefits dieser Stelle

Travel Perks

Health Benefits

Wellness Programs

401(k)

Employee discounts

Zusammenfassung

American Airlines is seeking a Customer Service Manager for the Bradley International Airport hub. You will lead front-line agents, ensure safety and compliance, and drive a high-quality customer experience across shifts, including weekends and holidays.

This role requires strong people leadership, excellent communication, and a proactive approach to continuous improvement within a large airline network.

Qualifikationen

• Minimum: High School diploma or GED equivalency.
• Preferred: airport customer service experience.
• Preferred: 2 years experience leading others.
• Familiarity with company policies and procedural automation.

Aufgaben

• Drives operational excellence and frontline team performance.
• Leads airport team to deliver safe, efficient, on‑time operation.
• Coaches and mentors frontline staff in customer service and culture.
• Establishes relationships with internal and external customers.
• Ensures compliance with DOT, FAA and local regulations.

Kenntnisse

Employee engagement

Active listening

Critical thinking

Decision making

Team leadership

Time management

Adaptability

Effective communication

Ausbildung

High School diploma or GED

Tools

Microsoft Office

Jobbeschreibung

American Airlines is seeking a Customer Service Manager for the Bradley International Airport hub. You will lead front-line agents, ensure safety and compliance, and drive a high-quality customer experience across shifts, including weekends and holidays.

This role requires strong people leadership, excellent communication, and a proactive approach to continuous improvement within a large airline network.