Airport Operations & Customer Experience GM

American Airlines; Newark (NJ); On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional benefits

Job summary

American Airlines is seeking an experienced operations leader to manage daily airport activities and ensure safe, reliable service for passengers and stakeholders.

You will oversee station performance, engage with authorities and vendors, and drive process improvements while managing budgets and employee development. A strong background in airline operations and leadership is essential.

Qualifications

• Bachelor’s or Master’s degree in a related field or equivalent training/experience.
• 7+ years of airline operations experience or relevant experience.
• 4 years in supervisory or management capacity.
• Knowledge of managing an operating budget.

Responsibilities

• Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders.
• Assess and execute appropriate resources to optimize station performance.
• Monitors, reviews, and reports station performance.
• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders.
• Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented.
• Manages scheduled, off-scheduled and charter flight operations and meets performance goals.
• Acts as liaison between the Company and various organizations.
• Evaluates, identifies and recommends process improvement changes for a dynamic operational environment.
• Oversees, monitors and controls budget and manages overall financial administration.
• Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service.
• Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development.
• Maintains company standards of safety and security.
• Partners with vendors and contractors.
• Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates.

Skills

Strong leadership

Safety compliance

Budget management

Stakeholder relations

Team development

Microsoft Office

Education

Bachelor’s or Master’s degree in related field

7+ years airline operations experience

Tools

Microsoft Office

Job description

American Airlines is seeking an experienced operations leader to manage daily airport activities and ensure safe, reliable service for passengers and stakeholders.

You will oversee station performance, engage with authorities and vendors, and drive process improvements while managing budgets and employee development. A strong background in airline operations and leadership is essential.