Airport Customer Experience Manager - Frontline Leader

American Airlines Inc.; Windsor Locks (CT); On-site; USD 61,000 - 87,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee Discounts

Job summary

American Airlines, Inc. is seeking a Customer Service Manager for Airport Customer Experience at Bradley International. The role leads front-line teams, drives operational excellence, and ensures a safe, efficient operation while delivering elevated customer service.

Responsibilities include coaching staff and maintaining strong cross-functional relationships. The position requires strong people leadership, a background in airport customer service, and ability to work flexible hours, including

Qualifications

• High School diploma or GED.
• Airport customer service experience preferred.
• Two years experience leading others.

Responsibilities

• Drives operational excellence.
• Leads frontline team to deliver safe, reliable operation and exceptional customer service.
• Coaches and mentors team members in skill development and company culture.

Skills

employee engagement

active listening

critical thinking

decision making

team collaboration

customer service

Education

High School diploma or GED

Tools

Microsoft Office

Job description

American Airlines, Inc. is seeking a Customer Service Manager for Airport Customer Experience at Bradley International. The role leads front-line teams, drives operational excellence, and ensures a safe, efficient operation while delivering elevated customer service.

Responsibilities include coaching staff and maintaining strong cross-functional relationships. The position requires strong people leadership, a background in airport customer service, and ability to work flexible hours, including