Airport Operations & Emergency Dispatch Specialist

City of Austin; Austin (TX); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Shift differential incentive

Job summary

City of Austin, AUS, seeks a Dispatch Services professional to oversee aviation dispatch, security system management, CCTV operations and escort coordination. You will respond to emergencies, update notification systems, and coordinate with police, EMS, fire and airport operations to ensure rapid, accurate responses.

Responsibilities include handling calls, maintaining logs, monitoring alarms, producing reports, and directing inter‑departmental actions during incidents.

Qualifications

• Graduation from an accredited high school or equivalent.
• Two (2) years PBX or Emergency call taking/dispatching experience, or operating a 2-way or multi-channel radio.

Responsibilities

• Answer emergency and non-emergency phone calls, determine nature of request and take messages when necessary.
• Initiate, enter and update Emergency Notification System during emergency and non-emergency situations.
• Enter and update calls for service for Police, EMS, Fire and Operations Security into CAD system.
• Provide customer service to Airport employees, other governmental agencies and tenants.
• Operate and monitor fire alarm system for the terminal and exterior buildings.
• Prepare chronological data to assist agencies with reports.
• Monitor security/equipment and CCTV; report breaches of security.
• Enter and dispatch work order service requests for all maintenance divisions.
• Record data to forms/logs; search data on multi-system platforms.
• Operate multi-channel radio, AV, and multi-agency paging systems.
• Coordinate inter-departmental operations during emergencies; coordinate multi-agency responses.
• Open/close airport based on conditions and safety factors.
• Coordinate investigations with law enforcement and CCTV/Security System management.
• Operate overhead paging throughout the terminal and buildings.
• Inspect facilities to ensure safe operating conditions via CCTV.

Skills

Airport operations

Legal knowledge

City practices

Safety procedures

Security policies

Supervisory skills

Oral/written comms

Prioritization

Security software

Planning

Situational awareness

Multitasking

Airport awareness

Stakeholder relations

Training

Education

High school diploma or equivalent

Job description

City of Austin, AUS, seeks a Dispatch Services professional to oversee aviation dispatch, security system management, CCTV operations and escort coordination. You will respond to emergencies, update notification systems, and coordinate with police, EMS, fire and airport operations to ensure rapid, accurate responses.

Responsibilities include handling calls, maintaining logs, monitoring alarms, producing reports, and directing inter‑departmental actions during incidents.