Airport Customer Experience Specialist

City of Austin; Austin (TX); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Shift differential incentive

Job summary

City of Austin seeks a Customer Service Representative for the Airport Communications Department to handle inquiries, complaints, and billing questions from the public, tenants, and internal teams. You will document requests, provide accurate information, and support airport operations in a fast-paced environment.

Applicants should have a high school diploma and at least two years of relevant experience, with strong communication and data-entry skills.

Qualifications

• High school diploma or equivalent required.
• Two years of billing, credit counseling, or customer service experience.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, 24-hour operational environment.

Responsibilities

• Respond to inquiries from passengers, tenants, vendors, and internal City departments via phone, email, or in person.
• Log and route service requests, complaints, and incident reports per procedures.
• Provide courteous, accurate information about airport services, flight information, parking, lost and found, and general operations.
• Assist with emergencies following established airport protocols and maintain confidentiality of sensitive information.

Skills

Customer service

Communication skills

Multitasking

Data entry

Conflict resolution

Education

High school diploma or equivalent

Job description

City of Austin seeks a Customer Service Representative for the Airport Communications Department to handle inquiries, complaints, and billing questions from the public, tenants, and internal teams. You will document requests, provide accurate information, and support airport operations in a fast-paced environment.

Applicants should have a high school diploma and at least two years of relevant experience, with strong communication and data-entry skills.