Airport Operations Dispatcher & Emergency Communications

AustinTexas; Austin (TX); On-site; AUD 44,000 - 56,000; Full time

Job summary

Austin-Bergstrom International Airport in Austin, TX is seeking a dispatcher to manage aviation department dispatch services, alarm monitoring, CCTV oversight and emergency response coordination. You will handle calls, escalate to police/ EMS/ fire, and maintain records while supporting airport operations.

The role requires strong communication, multi-tasking, and familiarity with security protocols. Training others and working across agencies are common duties in a fast-paced environment.

Qualifications

• Graduation from an accredited high school or equivalent; emergency call taking or dispatching experience preferred.
• Ability to operate PBX or multi-channel radio systems and communicate clearly under pressure.
• Familiarity with security procedures and federal, state, and local laws is a plus.

Responsibilities

• Answer emergency and non-emergency calls; initiate and update emergency notification systems.
• Dispatch calls for Police, EMS, Fire and Operations Security in CAD systems.
• Provide customer service to airport staff, tenants and agencies; relay information via communications devices.
• Monitor fire alarm and CCTV systems; report breaches to appropriate personnel.
• Enter work orders for maintenance; document data in logs and forms.
• Coordinate inter-departmental and multi-agency responses during emergencies.

Skills

Airport operations

Emergency dispatch

Security software

Communication skills

Multi-tasking

Training others

Education

High school diploma

Tools

PBX systems

2-way radios

CCTV software

Job description

Austin-Bergstrom International Airport in Austin, TX is seeking a dispatcher to manage aviation department dispatch services, alarm monitoring, CCTV oversight and emergency response coordination. You will handle calls, escalate to police/ EMS/ fire, and maintain records while supporting airport operations.

The role requires strong communication, multi-tasking, and familiarity with security protocols. Training others and working across agencies are common duties in a fast-paced environment.