Airport Emergency Communications Dispatcher

City of Lubbock; Lubbock (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The City of Lubbock operates a centralized Airport Operations Communications Center to dispatch police officers and coordinate security and emergency responses at Lubbock Preston Smith International Airport. The role involves monitoring security and alarm systems, coordinating with ARFF and ATC, and maintaining accurate logs and records.

Ideal candidates will have a high school diploma or equivalent, with customer service or dispatch experience, and may pursue a TCOLE license.

Qualifications

• High school diploma or equivalent plus one year of customer service or related experience, or equivalent education/experience.
• TCOLE Telecommunications License preferred or obtainable within one year.
• Preference for two years of college coursework and emergency dispatch experience.

Responsibilities

• Operate a centralized communications center for emergency and non-emergency situations.
• Monitor and operate multiple computer systems and CCTV, radios, and alarms.
• Coordinate airport operations and respond to emergencies with appropriate agencies.
• Maintain logs and document airport events and dispositions accurately.
• Provide exceptional customer service to the public and tenants.

Skills

Customer service

Emergency dispatch

Communication

Education

High school diploma or equivalent

College coursework

Tools

Two-way radio equipment

Job description

The City of Lubbock operates a centralized Airport Operations Communications Center to dispatch police officers and coordinate security and emergency responses at Lubbock Preston Smith International Airport. The role involves monitoring security and alarm systems, coordinating with ARFF and ATC, and maintaining accurate logs and records.

Ideal candidates will have a high school diploma or equivalent, with customer service or dispatch experience, and may pursue a TCOLE license.