24/7 Airport Customer Service Specialist

AustinTexas; Austin (TX); On-site; AUD 72,000 - 94,000; Full time

Job summary

Austin-Bergstrom International Airport is seeking a Customer Service Representative for the Airport Communications Department. You will handle inquiries from the public, tenants, and internal City departments, provide accurate information, and document service requests to support airport operations in a fast-paced environment.

Responsibilities include answering calls and emails, routing requests, assisting with emergency notifications, and maintaining confidentiality.

Qualifications

• Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service.
• Knowledge of billing procedures.
• Knowledge of good customer relations practices.

Responsibilities

• Responds to incoming telephone calls, radio communications, electronic inquiries, and in-person requests regarding airport services, flight information, parking, lost and found, and general airport operations.
• Provides courteous, accurate, and timely customer service to passengers, tenants, vendors, and the general public.
• Receives, documents, and routes service requests, complaints, and incident reports in accordance with City and airport procedures.
• Assists with emergency notifications and follows established airport emergency response protocols.
• Maintains confidentiality of sensitive information.
• Performs clerical duties including data entry, record-keeping, and report preparation.
• Performs related duties as assigned.
• Work rotating shifts, including nights, weekends, and holidays.

Skills

Billing procedures

Customer relations

Oral and written communication

Task prioritization

Computers and software

Planning and organizing

Conflict and uncertainty handling

Multitasking under interruptions

Education

High school diploma

Tools

Databases

Job description

Austin-Bergstrom International Airport is seeking a Customer Service Representative for the Airport Communications Department. You will handle inquiries from the public, tenants, and internal City departments, provide accurate information, and document service requests to support airport operations in a fast-paced environment.

Responsibilities include answering calls and emails, routing requests, assisting with emergency notifications, and maintaining confidentiality.