Austin Aviation - Temporary Airport Operations Communication Specialist

AustinTexas; Austin (TX); On-site; AUD 44,000 - 56,000; Full time

Job summary

Austin-Bergstrom International Airport in Austin, TX is seeking a dispatcher to manage aviation department dispatch services, alarm monitoring, CCTV oversight and emergency response coordination. You will handle calls, escalate to police/ EMS/ fire, and maintain records while supporting airport operations.

The role requires strong communication, multi-tasking, and familiarity with security protocols. Training others and working across agencies are common duties in a fast-paced environment.

Qualifications

• Graduation from an accredited high school or equivalent; emergency call taking or dispatching experience preferred.
• Ability to operate PBX or multi-channel radio systems and communicate clearly under pressure.
• Familiarity with security procedures and federal, state, and local laws is a plus.

Responsibilities

• Answer emergency and non-emergency calls; initiate and update emergency notification systems.
• Dispatch calls for Police, EMS, Fire and Operations Security in CAD systems.
• Provide customer service to airport staff, tenants and agencies; relay information via communications devices.
• Monitor fire alarm and CCTV systems; report breaches to appropriate personnel.
• Enter work orders for maintenance; document data in logs and forms.
• Coordinate inter-departmental and multi-agency responses during emergencies.

Skills

Airport operations

Emergency dispatch

Security software

Communication skills

Multi-tasking

Training others

Education

High school diploma

Tools

PBX systems

2-way radios

CCTV software

Job description

About This Position

About Austin-Bergstrom International Airport Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport's largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport's expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight.

Job Description

Purpose

Under general supervision, responsible for all Aviation Department dispatch services, work order entries, security system management, CCTV management, escort management and emergency response.

Duties, Functions and Responsibilities

• Answer emergency and non-emergency phone calls, determine nature of request and take messages when necessary. Initiate, enter and update Emergency Notification System during emergency and non-emergency situations.
• Initiate, enter and update calls for service for Police, Emergency Medical Service, Fire and Operations Security into Computer Aided Dispatch Computer System.
• Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies and tenants by performing duties such as providing information using communication devices.
• Operate and monitor fire alarm system for Austin-Bergstrom International Airport Terminal and external buildings. Prepare chronological data to assist Department of Aviation, Transportation Security Administration, Police, Fire and EMS with their reports.
• Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.
• Enter and dispatch work order service requests for all maintenance divisions at Austin Bergstrom International Airport.
• Record data to appropriate forms/logs. Search for data on multi-application computer systems
• Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
• Coordinate inter-departmental operations during emergency situations; Coordinate internal and multi-agency joint response.
• Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors and emergencies.
• Coordinate Investigations with other law enforcement entities and Department of Aviation through CCTV management and Security System management.
• Operate over head paging throughout the terminal and external buildings.
• Inspects facilities and ensures safe operating conditions via closed circuit television monitors.

Responsibilities - Supervisor and/or Leadership Exercised

May perform training and guidance to others

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of airport operations.
• Knowledge of Federal, State and local laws.
• Knowledge of city practice, policy and procedure.
• Knowledge of safety practices and procedures.
• Knowledge of policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data and property.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related security software.
• Skill in planning and organizing.
• Ability to quickly recognize and analyze irregular events.
• Ability to work with frequent interruptions and changes in priority.
• Ability to stay informed of airport operational and security issues.
• Ability to establish and maintain good working relationships with other city employees and the public
• Ability to train others.

Minimum Qualifications

• Graduation from an accredited high school or equivalent. Two (2) years PBX or Emergency (law enforcement, transportation security administration, emergency medical, fire department or military) call taking or dispatching, or operating a 2-way or multi-channel radio .

Licenses and Certifications Required

• Valid Texas Class C Drivers License.
• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

Preferred Qualifications

• Customer service, call center, dispatch, or administrative experience.
• Experience in an airport, transportation, public safety, or government environment.
• Experience with radio communications or dispatch software.