Retail Ops Delivery Lead - Drive Consistent Execution

WHSmith; Arlington (VA); On-site; USD 52,349,000 - 63,370,000; Full time

Job summary

WHSmith is hiring a Retail Operations Lead to enable multi-site managers and field leaders to deliver consistent retail execution across the portfolio.

The role focuses on transforming enterprise priorities into clear routines, practical tools, and in-store behaviors, ultimately improving efficiency and execution capability across locations. This full-time position is based at Ronald Reagan Washington National Airport (DCA) in Arlington, VA.

Qualifications

• Bachelor’s degree in business, Retail Management, Operations, or related field preferred.
• 5+ years of experience in retail operations, multi‑unit leadership, or field support roles.
• Strong understanding of store operations and retail execution drivers.
• Proven ability to turn strategy into clear, practical execution plans.

Responsibilities

• Translate company strategy into clear, actionable guidance for Multi-Site Managers and store teams.
• Drive consistency in operational standards, routines, and ways of working across locations.
• Identify process gaps, inefficiencies, or friction points that impact store execution and lead solutions.
• Develop and implement tools, playbooks, and structured routines that simplify operations.
• Support the rollout of business-critical initiatives and ensure successful field adoption.
• Partner with Field and Central Operations to align priorities and strengthen execution.

Education

Bachelor’s degree in business, Retail Management, Operations, or related field

Job description

WHSmith is hiring a Retail Operations Lead to enable multi-site managers and field leaders to deliver consistent retail execution across the portfolio.

The role focuses on transforming enterprise priorities into clear routines, practical tools, and in-store behaviors, ultimately improving efficiency and execution capability across locations. This full-time position is based at Ronald Reagan Washington National Airport (DCA) in Arlington, VA.