Retail Ops Delivery Lead - Drive Consistent Execution

WHSmith

Arlington (VA)

On-site

USD 52,349,000 - 63,370,000

Full time

5 days ago
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Job summary

WHSmith is hiring a Retail Operations Lead to enable multi-site managers and field leaders to deliver consistent retail execution across the portfolio.

The role focuses on transforming enterprise priorities into clear routines, practical tools, and in-store behaviors, ultimately improving efficiency and execution capability across locations. This full-time position is based at Ronald Reagan Washington National Airport (DCA) in Arlington, VA.

Qualifications

  • Bachelor’s degree in business, Retail Management, Operations, or related field preferred.
  • 5+ years of experience in retail operations, multi‑unit leadership, or field support roles.
  • Strong understanding of store operations and retail execution drivers.
  • Proven ability to turn strategy into clear, practical execution plans.

Responsibilities

  • Translate company strategy into clear, actionable guidance for Multi-Site Managers and store teams.
  • Drive consistency in operational standards, routines, and ways of working across locations.
  • Identify process gaps, inefficiencies, or friction points that impact store execution and lead solutions.
  • Develop and implement tools, playbooks, and structured routines that simplify operations.
  • Support the rollout of business-critical initiatives and ensure successful field adoption.
  • Partner with Field and Central Operations to align priorities and strengthen execution.

Education

Bachelor’s degree in business, Retail Management, Operations, or related field

Job description

WHSmith is hiring a Retail Operations Lead to enable multi-site managers and field leaders to deliver consistent retail execution across the portfolio.

The role focuses on transforming enterprise priorities into clear routines, practical tools, and in-store behaviors, ultimately improving efficiency and execution capability across locations. This full-time position is based at Ronald Reagan Washington National Airport (DCA) in Arlington, VA.

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