Airport Operations Delivery Lead

WHSmith; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

WHSmith is seeking an Operations Delivery Manager for Chicago O'Hare (ORD). This property-based leadership role drives operational performance, people capability, sales enablement, and execution consistency within the airport environment.

The role partners with Multi-Unit Manager, store leaders, and frontline teams to deliver reliable service, product availability, and compliant operations, while coaching leaders and improving store-level execution.

Qualifications

• 3+ years of progressive retail or hospitality operations leadership.
• Ability to lead through influence and coach frontline teams.
• Strong knowledge of retail KPIs and inventory controls.
• Willingness to work flexible schedule including evenings and weekends.

Responsibilities

• Lead operational performance and execution at the ORD property.
• Develop people capabilities and coaching to improve leadership.
• Analyze data to identify trends and drive action plans.
• Ensure compliance, loss prevention, and safety standards.
• Collaborate with store leaders and cross-functional teams.

Skills

People leadership

Retail operations

Data-driven decisions

Store operations KPIs

Job description

WHSmith is seeking an Operations Delivery Manager for Chicago O'Hare (ORD). This property-based leadership role drives operational performance, people capability, sales enablement, and execution consistency within the airport environment.

The role partners with Multi-Unit Manager, store leaders, and frontline teams to deliver reliable service, product availability, and compliant operations, while coaching leaders and improving store-level execution.