Customer Service & Freight Operations Specialist

Ryanair; Bethel (AK); On-site; USD 17,000 - 28,000; Full time

Job summary

Ryanair in Bethel, AK seeks a Customer Service Agent to assist customers with shipping, receiving, or locating freight either over the counter or by telephone. You will process Takeflite sales tasks, manage flight operations paperwork, and handle ground service contracts.

The role requires excellent communication and strong problem solving, with the ability to work independently or in a team. The position is physically active, may involve standing for long periods and lifting up to 70 pounds,

Qualifications

• Must have proven customer service skills.
• Excellent communication skills.
• Ability to analyze and solve problems.
• Able to work independently as well as part of a team.
• General office skills and familiarity with basic paperwork.

Responsibilities

• Greet and assist customers with shipping, receiving or locating freight over-the-counter or by phone.
• Process Takeflite sales tasks and related documents daily.
• Handle computer database flight operations tasks and flight documents.
• Manage ground service contracts and related paperwork.
• Maintain clean and orderly office and customer service areas.
• Perform other assigned duties as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Flexible/adaptable

Education

High school diploma or equivalent

Job description

Ryanair in Bethel, AK seeks a Customer Service Agent to assist customers with shipping, receiving, or locating freight either over the counter or by telephone. You will process Takeflite sales tasks, manage flight operations paperwork, and handle ground service contracts.

The role requires excellent communication and strong problem solving, with the ability to work independently or in a team. The position is physically active, may involve standing for long periods and lifting up to 70 pounds,