Airport Customer Service Agent – Baggage & Help

Unifi Aviation, LLC; Honolulu (HI); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Full benefits

Career advancement opportunities

Job summary

Unifi Aviation, LLC is seeking a Customer Service Agent at HNL to be part of our frontline team in the Hawaii operations. This full-time role handles passenger interactions, baggage assistance, and issue resolution with a focus on friendly, professional service.

You will work in a fast-paced airport environment, lifting baggage and using systems to track luggage, with opportunities for advancement and a comprehensive benefits plan.

Qualifications

• Local in-state resident requirement.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years old.
• Must have authorization to work in the United States.
• Ramp and SIDA training to obtain airport authority identification security.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Skills

Customer service

Communication

Tools

Luggage tracking software

Job description

Unifi Aviation, LLC is seeking a Customer Service Agent at HNL to be part of our frontline team in the Hawaii operations. This full-time role handles passenger interactions, baggage assistance, and issue resolution with a focus on friendly, professional service.

You will work in a fast-paced airport environment, lifting baggage and using systems to track luggage, with opportunities for advancement and a comprehensive benefits plan.