Airport Service Concierge - BUR

JSX; Burbank (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Travel benefits

401(k) match

Generous PTO

Job summary

JSX is hiring an Airport Service Concierge in Burbank, CA. You will greet customers, guide them through check-in, security, and boarding, and maintain a lounge environment. Expect a rotating set of duties to keep the day dynamic and rewarding, with a focus on punctuality, professionalism, and service excellence.

This role offers visible impact on the customer journey from arrival to departure and opportunities to grow within airport operations.

Qualifications

• High school diploma or GED.
• Ability to occasionally lift 75+ pounds.
• Intermittent physical activity including bending, reaching, and standing.
• Flexible shifts including early mornings, nights, holidays, and weekends.
• DOT/FAA drug and alcohol screenings may be required.

Responsibilities

• Welcome customers and guide them through check-in, security and boarding.
• Maintain a clean, well-stocked lounge and assist with rotating responsibilities.
• Provide guidance to ensure a smooth, stress-free airport experience.

Skills

Approachable

Customer-focused

Collaborative

Organized

Proactive

Entrepreneurial

Education

High school diploma or GED

Job description

Job Description:

Short Summary

As an Airport Service Concierge at JSX, you will serve as the welcoming point of contact for customers, delivering a seamless and stress-free airport experience from arrival through departure. In this guest-facing role, you support smooth travel operations by providing guidance, maintaining an inviting lounge environment, and adapting to rotating responsibilities.

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role:

As an Airport Service Concierge, you’ll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience—guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You’ll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential.

A Day in the Life:

You’ll be assigned to one of the following key roles each shift, depending on the needs of the day:

• Check-in Agent:

• Boarding Agent:

• Security Screening Support:

• Ground Security Coordinator (GSC):

• Additional responsibilities include:

Why You’ll Love This Role:

• Be Part of a Team That Values You: Join a tight-knit Crew committed to excellence and mutual support.

• No Two Days Are the Same: With rotating posts and a variety of responsibilities, you’ll enjoy a fast-paced, engaging work environment.

• Make a Meaningful Impact: You’ll be part of the Customer journey from start to finish, helping create memorable travel experiences.

• Opportunities to Grow: Build your skills and gain exposure to different areas of airport operations.

What Makes a Successful Airport Service Concierge?

We’re looking for someone who is:

• Approachable: You create a welcoming environment where Crewmembers and Customers feel comfortable asking questions, sharing feedback, and collaborating.

• Customer-Focused: You’re passionate about exceeding Customer expectations.

• Collaborative: You know how to work seamlessly with cross-functional teams.

• Organized: You manage your time and priorities effectively, keeping projects on track and ensuring nothing falls through the cracks.

• Proactive: You anticipate needs, take initiative, and solve problems before they arise.

• Entrepreneurial: You bring energy, ownership, and creativity to your role, always looking for ways to improve processes and elevate the Customer experience

Requirements:

• High school diploma or GED

• Ability to occasionally lift 75+ pounds

• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.

• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.

• Participation in initial and random drug and alcohol screenings in accordance with the DOT and FAA guidelines.

Preferred Experience:

• 2+ years of customer service experience.

• Aviation experience.

Skills, Licenses, & Certifications:

• Current and valid Driver’s license required.

Benefits:

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.

• 401(k) match: 50% of your first 8%

• Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Starting Compensation:

$20.00

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.