Airport Operations Agent - Baggage & Customer Service

All Aviation Jobs; La Crosse (WI); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Flight privileges

Training and development programs

Health and life benefits

Job summary

Envoy Air is seeking a ground operations teammate at La Crosse to direct aircraft on taxiways, manage baggage, and operate ground equipment for timely departures.

You will greet passengers, assist with check-in and tickets, use reservation software, and coordinate with teams to resolve issues while working outdoors in variable weather. This role offers growth within a major airline network.

Qualifications

• Minimum age 18 and ability to work rotating shifts.
• Must read/write/speak English fluently and communicate clearly.
• Able to lift and transport items up to 75 lbs and work outdoors.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Direct incoming/outgoing aircraft on taxiways to gates safely and on time.
• Load, unload, sort, and transfer baggage and cargo up to 75 lbs.
• Operate ground equipment like tugs and belt loaders for loading and positioning aircraft.
• Collaborate with teams to ensure safe, on-time departures.
• May clean aircraft interiors and service lavatories as needed.
• Greet passengers and provide a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries and issue boarding passes.
• Inform passengers about trip details and any fees, per policy.
• Assist baggage handling and answer passenger questions at the baggage service area.

Skills

Clear communication

English language

Physical stamina

Customer service

Education

High school diploma / GED or international equivalent

Job description

Envoy Air is seeking a ground operations teammate at La Crosse to direct aircraft on taxiways, manage baggage, and operate ground equipment for timely departures.

You will greet passengers, assist with check-in and tickets, use reservation software, and coordinate with teams to resolve issues while working outdoors in variable weather. This role offers growth within a major airline network.