Airport Mobility Specialist - Passenger Support

Menzies; Baltimore (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Menzies Aviation is seeking a Wheelchair Agent in Baltimore (BWI) to provide mobility assistance from check-in to baggage claim, ensuring safety and courteous service.

You will navigate terminals, coordinate with staff, handle wheelchairs, and support passengers with disabilities. A high school diploma, 18+, and weekend availability are required.

This role emphasizes professional communication, adherence to TSA policies, and teamwork across airport operations.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older and able to work weekends and holidays.
• Strong communication and interpersonal skills are essential.
• Ability to work in fast-paced, physically demanding environments.
• Flexibility with schedules and reliable attendance required.
• Must read/write/speak English and follow instructions.
• Airport/customer service experience preferred.

Responsibilities

• Assist passengers needing wheelchair or mobility support throughout the airport.
• Transport passengers safely between counters, checkpoints, gates, baggage claim, and connections.
• Assist with boarding/deplaning and provide professional customer service.
• Coordinate with gate agents and airport staff to ensure timely assistance.
• Handle mobility equipment safely and report issues to supervision.
• Follow safety procedures, TSA regulations, and company policies.
• Maintain professionalism, patience, and sensitivity with passengers.

Skills

Communication skills

Interpersonal skills

Physical stamina

Flexible schedules

Punctuality

English proficiency

Customer service

Education

High school diploma or GED

Job description

Menzies Aviation is seeking a Wheelchair Agent in Baltimore (BWI) to provide mobility assistance from check-in to baggage claim, ensuring safety and courteous service.

You will navigate terminals, coordinate with staff, handle wheelchairs, and support passengers with disabilities. A high school diploma, 18+, and weekend availability are required.

This role emphasizes professional communication, adherence to TSA policies, and teamwork across airport operations.