BWI Wheelchair Agent

Menzies; Baltimore (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Menzies Aviation is seeking a Wheelchair Agent in Baltimore (BWI) to provide mobility assistance from check-in to baggage claim, ensuring safety and courteous service.

You will navigate terminals, coordinate with staff, handle wheelchairs, and support passengers with disabilities. A high school diploma, 18+, and weekend availability are required.

This role emphasizes professional communication, adherence to TSA policies, and teamwork across airport operations.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older and able to work weekends and holidays.
• Strong communication and interpersonal skills are essential.
• Ability to work in fast-paced, physically demanding environments.
• Flexibility with schedules and reliable attendance required.
• Must read/write/speak English and follow instructions.
• Airport/customer service experience preferred.

Responsibilities

• Assist passengers needing wheelchair or mobility support throughout the airport.
• Transport passengers safely between counters, checkpoints, gates, baggage claim, and connections.
• Assist with boarding/deplaning and provide professional customer service.
• Coordinate with gate agents and airport staff to ensure timely assistance.
• Handle mobility equipment safely and report issues to supervision.
• Follow safety procedures, TSA regulations, and company policies.
• Maintain professionalism, patience, and sensitivity with passengers.

Skills

Communication skills

Interpersonal skills

Physical stamina

Flexible schedules

Punctuality

English proficiency

Customer service

Education

High school diploma or GED

Job description

Baltimore, MD | BWI
BWI Airport, MD 21240, USA

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Shifts: 8hr shifts, 3 days a week. Must be able to work weekends.

Role Purpose

The Wheelchair Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim.

What you will be doing

• Assist passengers requiring wheelchair or mobility assistance throughout the airport
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights
• Assist passengers with boarding and deplaning aircraft when required
• Provide excellent customer service and professional communication to passengers and families
• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance
• Handle wheelchairs and mobility equipment safely and properly
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance
• Respond promptly to wheelchair service requests and maintain efficient passenger flow
• Assist with light baggage handling when necessary
• Follow all airport safety procedures, airline policies, and TSA regulations
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly
• Maintain professionalism, patience, and sensitivity while assisting passengers
• Perform other duties as requested

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• High school diploma or GED
• Must be 18 years of age or older
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and physically demanding environment.
• Ability to remain patient, courteous, and professional at all times.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Reliable attendance and punctuation
• Must have reliable telephone and transportation
• Previous customer service, hospitality, healthcare, or airport experience
• Airport terminals, gates, security checkpoints, and baggage claim areas
• Fast-paced environment with frequent passenger interaction
• Requires extensive walking throughout airport terminals
• Exposure to crowded and high-traffic passenger areas
• Ability to push passengers in wheelchairs for extended periods
• Ability to stand and walk continuously throughout shifts
• Ability to lift, push, and pull up to 50 pounds occasionally
• Ability to assist passengers safely during boarding and deplaning operations
• Must be able to take verbally direct in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre-employment and random drug tests
• Must pass a pre-employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• Treat all information as confidential

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion

Inspired to perform well by the completion of tasks

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

High School or better.

Licenses & Certifications

EMPLOYEE BADGE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.