Airport Wheelchair Concierge & Passenger Support

Menzies Aviation; Burlingame (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Menzies Aviation in Burlingame seeks a compassionate Wheelchair Assist Agent to support airline passengers with mobility needs at the airport. You will help passengers get to gates, operate wheelchairs safely, and communicate clearly with teammates and customers.

The role requires the ability to lift up to 70lbs, pass background checks, obtain an airport badge, and work varied shifts. A High School diploma or GED is preferred and you must be 18+ and eligible to work in the US.

Qualifications

• High School diploma or GED; US work eligibility.
• Must be able to pass criminal background check and drug screen.
• Ability to obtain an airport badge.
• Must be 18 years or older and eligible to work in the US.

Responsibilities

• Push wheelchair passengers to and from gates.
• Roll customer-occupied wheelchair safely down the jet bridge.
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain a friendly and positive attitude and assist passengers with questions or concerns.
• Maintain professional relationships with staff, airline employees, and airport authorities.
• Carry out other duties as assigned.

Skills

Strong verbal communication

Able to lift up to 70lbs

Flexible shifts

Driver's license

US work eligibility

Education

High School diploma or GED

Job description

Menzies Aviation in Burlingame seeks a compassionate Wheelchair Assist Agent to support airline passengers with mobility needs at the airport. You will help passengers get to gates, operate wheelchairs safely, and communicate clearly with teammates and customers.

The role requires the ability to lift up to 70lbs, pass background checks, obtain an airport badge, and work varied shifts. A High School diploma or GED is preferred and you must be 18+ and eligible to work in the US.