BWI Wheelchair Agent

Menzies Aviation; Leeds (MD); On-site; USD 19,000 - 30,000; Full time

Job summary

Menzies Aviation in Baltimore, MD is seeking a Wheelchair Agent to assist passengers with mobility needs from check-in to boarding and baggage claim. You will provide wheelchair transport, exceptional customer service, and coordination with airport staff to ensure timely assistance.

The role requires the ability to work 8-hour shifts, 3 days a week, including weekends, and to pass background checks and drug testing. A high school diploma or GED and strong communication skills are essential.

Qualifications

• High school diploma or GED.
• Must be 18 years of age or older.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and physically demanding environment.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Reliable attendance and punctuality.
• Must pass pre-employment and random drug tests.
• Must pass a pre-employment background check.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be in proper uniform or business attire as directed by company officials.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport.
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and professional communication to passengers and families.
• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance.
• Handle wheelchairs and mobility equipment safely and properly.
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
• Respond promptly to wheelchair service requests and maintain efficient passenger flow.
• Assist with light baggage handling when necessary.
• Follow all airport safety procedures, airline policies, and TSA regulations.
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly.
• Maintain professionalism, patience, and sensitivity while assisting passengers.
• Perform other duties as requested.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Baltimore, MD | BWI BWI Airport, MD 21240, USA

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Shifts: 8hr shifts, 3 days a week. Must be able to work weekends.

Role Purpose

The Wheelchair Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim.

What you will be doing

Assist passengers requiring wheelchair or mobility assistance throughout the airport

Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights

Assist passengers with boarding and deplaning aircraft when required

Provide excellent customer service and professional communication to passengers and families

Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance

Handle wheelchairs and mobility equipment safely and properly

Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance

Respond promptly to wheelchair service requests and maintain efficient passenger flow

Assist with light baggage handling when necessary

Follow all airport safety procedures, airline policies, and TSA regulations

Report operational concerns, passenger incidents, or equipment issues to supervisors promptly

Maintain professionalism, patience, and sensitivity while assisting passengers

Perform other duties as requested

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

High school diploma or GED

Must be 18 years of age or older

Strong communication and interpersonal skills.

Ability to work in a fast-paced and physically demanding environment.

Ability to remain patient, courteous, and professional at all times.

Ability to work flexible schedules, including nights, weekends, holidays, and overtime.

Reliable attendance and punctuality

Must have reliable telephone and transportation

Previous customer service, hospitality, healthcare, or airport experience

Airport terminals, gates, security checkpoints, and baggage claim areas

Fast-paced environment with frequent passenger interaction

Requires extensive walking throughout airport terminals

Exposure to crowded and high-traffic passenger areas

Ability to push passengers in wheelchairs for extended periods

Ability to stand and walk continuously throughout shifts

Ability to lift, push, and pull up to 50 pounds occasionally

Ability to assist passengers safely during boarding and deplaning operations

Must be able to take verbally direct in English

Must be able to read, write, understand and carry out instructions in English

Must pass pre-employment and random drug tests

Must pass a pre-employment background check

Must meet necessary requirements to obtain a security sensitive identification badge

Must be in proper uniform or business attire as directed by company officials

Identification badges must always be visible

Adhere to company policies and procedures and participate in achievement of company objectives

Treat all information as confidential

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Behaviors

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion

Inspired to perform well by the completion of tasks

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

High School or better.

Licenses & Certifications

Preferred

EMPLOYEE BADGE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.