Airport Maintenance Dispatcher & Work-Order Lead

Metropolitan Washington Airports Authority; Washington (District of Columbia); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Benefits package including medical, 2

Pension and retirement plans

Job summary

Metropolitan Washington Airports Authority is seeking a Maintenance Service Representative at either Ronald Reagan Washington National Airport (DCA) or Washington Dulles International Airport (IAD). You will manage maintenance work orders, serve as the CMMS point of contact, and coordinate responses with vendors and internal teams.

The role requires a high school diploma or GED and a state driver’s license, with 2+ years of related experience.

Qualifications

• Two years of progressively responsible experience in receiving, processing, and coordinating maintenance service requests or work orders.
• Experience with an automated work order system is required.
• Ability to clarify work requests and prepare/edit work orders.
• Strong data analysis and recommendation skills.
• Professional, courteous interaction with business contacts.
• Proficiency in computer and office software, especially spreadsheets and automated work order systems.
• Clear spoken and written communication skills.

Responsibilities

• Staff the work order desk and log requests in CMMS.
• Process, prioritize, and route work orders to maintenance shops or contractors.
• Enter and update CMMS data and track completion dates.
• Generate daily work order reports and monitor status of high-priority orders.
• Provide admin/help desk support to the airport community and staff.
• May train others on CMMS usage and process improvements.
• May issue temporary parking permits and perform related duties.

Skills

Work order processing

CMMS usage

Data analysis

Customer service

Office software

Communication (spoken/written)

Attention to detail

Education

High school diploma or GED

Tools

CMMS

Spreadsheet software

Job description

Metropolitan Washington Airports Authority is seeking a Maintenance Service Representative at either Ronald Reagan Washington National Airport (DCA) or Washington Dulles International Airport (IAD). You will manage maintenance work orders, serve as the CMMS point of contact, and coordinate responses with vendors and internal teams.

The role requires a high school diploma or GED and a state driver’s license, with 2+ years of related experience.