Airport Maintenance Service Desk Specialist

Metropolitan Washington Airports Authority; United States; On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Pension and retirement plans

Training and development opportunities

Job summary

Metropolitan Washington Airports Authority (MWAA) is seeking a Maintenance Service Representative to ensure maintenance work orders are processed and tracked to completion at Ronald Reagan National Airport (DCA) or Washington Dulles International Airport (IAD).

Responsibilities include acting as the POC for service requests, entering data into CMMS, prioritizing work orders, and coordinating with maintenance shops and contractors.

Qualifications

• Two years of progressively responsible experience in receiving, processing, and coordinating maintenance service requests or work orders.
• Skill in using an automated work order entry system.
• Ability to clarify work request or preparing/editing work orders.
• Ability to perform detailed analysis of data and information, and make recommendations.
• Ability to interact with business contacts in a professional, customer-service manner.
• Skill in using a computer and modern office software, with an emphasis on spreadsheet software and an automated work order system.
• Ability to speak and write effectively.
• Experience using knowledge of building maintenance trades or an automated maintenance management system.

Responsibilities

• Staffs the work order desk.
• Receives work order requests in person or through radio, telephone, and written/electronically submitted.
• Clarifies work requirements prepares/edits the request.
• Logs requests and reviews logs from other shifts to identify items that need work requests.
• Determines work request service priority and identifies general actions needed and appropriate service organization(s).
• Enters information about the work, the requestor, the shop(s) assigned, and the projected completion date into the CMMS.
• Obtains final approval and routes work order requests to maintenance shop(s)/contractor(s).
• Tracks high priority work orders and keeps the supervisor and requestors informed of status.
• Reviews work order requests received at the work order desk after normal hours; checks phone messages for orders, inputs information into CMMS, and notifies maintenance shop(s)/service contractor(s) of work orders.
• Tracks the computerized monitoring system for the elevators, escalators, and moving walkways in the Terminal, Concourses, and tunnels.
• Enters alarms into the CMMS system, dispatches the service contractor to the unit, and emails the COTR regarding the alarm.
• Responds to the red alert phone calls, documents calls in the CMMS, and makes appropriate notifications.
• Assists users with CMMS data entry and information retrieval including advising the shops on the daily operation of the CMMS.
• Updates CMMS records; scans and saves documents and creates and maintains documentation.
• Compiles various reports including, but not limited to, daily work order report.
• Performs quality checks on all work order requests entered during normal shift.
• Tracks the computerized monitoring system for the elevators, escalators, and moving walkways in the Terminal, Concourses, and tunnels.
• Enters alarms into the CMMS system, dispatches the service contractor to the unit, and emails the COTR regarding the alarm.
• Provides administrative/help desk support to the Airport community as well as other staff of the Maintenance Engineering Division.
• May issue customer service questionnaires, input responses, and produce reports for management.
• May train other employees on processing work order requests.
• May issue temporary parking permits.
• Performs other duties as assigned.

Skills

Customer service

Communication

Data entry

Education

High school diploma or GED

Tools

CMMS

Spreadsheet software

Automated work order system

Job description

Metropolitan Washington Airports Authority (MWAA) is seeking a Maintenance Service Representative to ensure maintenance work orders are processed and tracked to completion at Ronald Reagan National Airport (DCA) or Washington Dulles International Airport (IAD).

Responsibilities include acting as the POC for service requests, entering data into CMMS, prioritizing work orders, and coordinating with maintenance shops and contractors.